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With its unique and powerful design, the best photographers, and a well of award-winning writers, GQ provides the best in…
men's fashion and style, beautiful women and culture, news and politics.With its unique and powerful design, the best photographers, and a well of award-winning writers, GQ provides the best in…
men's fashion and style, beautiful women and culture, news and politics.See It, Dream It, Do It: How 25 people just like you found their dream jobs
Par Colleen Nelson, Kathie MacIsaac. 2023
From award-winning author Colleen Nelson, and literacy advocate Kathie MacIsaac, twenty-five profiles present a plethora of jobs, and people, making…
it easier than ever for young people to see their dreams and to live their dreams!With its unique and powerful design, the best photographers, and a well of award-winning writers, GQ provides the best in…
men's fashion and style, beautiful women and culture, news and politics.Le plus petit sauveur du monde (Quai no 5)
Par Samuel Larochelle. 2022
Note de production : Cet ouvrage a été créé dans le cadre du Projet de description d’images littéraires d’eBOUND. L’auteur…
et l’illustrateur ont rédigé ou contribué aux descriptions des images, qui sont incluses dans le corps et la narration du texte. Florent, un garçon de dix ans, surprend une conversation entre ses mamans : devant l'état de la planète, elles se demandent si elles veulent avoir un deuxième enfant. À travers une série de mots impossibles à comprendre, il retient l’hésitation dans leurs voix, la peur dans leurs yeux, la main que l’une pose sur le ventre de l’autre, comme quand il n’arrive plus à s’endormir. Florent comprend qu’il y a trop d’humains sur Terre, qu’il ne faut plus faire d’enfants, qu’il aurait fallu arrêter bien avant et que lui-même est de trop. Ses mamans entendront-elles son cri silencieux?Siete reglas de oro para vivir en pareja: Un estudio exhaustivo sobre las relaciones y la convivencia
Par John M. Gottman, Nan Silver. 2012
Una guía absolutamente imprescindible para todas aquellas personas que quieren recuperar o fortalecer una pareja en crisis o, simplemente, monótona.…
El doctor Gottman ha revolucionado la concepción de la pareja tras realizar una investigación científica sin precedentes: durante varios años ha estudiado los hábitos de los matrimonios en su «laboratorio del amor» y ha obtenido un éxito del 91% en sus predicciones sobre el futuro de las parejas.Este libro es la culminación de su trabajo, que se resume en siete reglas de oro para recuperar o fortalecer una pareja en crisis. Estas reglas enseñan, mediante ejercicios y cuestionamientos, nuevas y sorprendentes técnicas para el buen funcionamiento de la pareja, prestando especial atención a los pequeños momentos cotidianos que constituyen el alma de cualquier relación. Reseñas:«Una guía eminentemente práctica para disfrutar de un matrimonio emocionalmente inteligente. Y duradero.»Daniel Goleman, autor de Inteligencia emocional «Gottman encara esta temática con las mejores referencias: tiene el espíritu de un científico y el alma de un romántico.»Newsweek«Veinticinco años de investigación matrimonial de primera.»USA TodayThe Vision Board: The Secret to an Extraordinary Life
Par Joyce Schwarz. 2008
In The Vision Board, influential career strategist Joyce Schwartz describes a transformative exercise that offers a simple way to change…
your life for the better. As featured on the Oprah Winfrey show, vision boards are a practical, effective approach to identifying and achieving your goals. With a foreword from Bob Proctor, featured teacher in The Secret, and an afterword by Jack Canfield, co-creator of the hugely popular Chicken Soup for the Soul series, The Vision Board offers concrete advice and motivation anecdotes designed to help you utilize vision boards in your own daily life.The Queen: A Life in Brief
Par Robert Lacey. 2012
A short biography of one of the most recognized yet still mysterious women in the world, Queen Elizabeth II, from…
the New York Times bestselling author of The KingdomElizabeth of York was not born to be Queen. She came into the world on April 21st, 1926, the equivalent of the modern Princess Beatrice, first-born daughter of the Duke of York, destined to flutter on the royal fringe. So while Lilibet was brought up with almost religious respect for the crown, there seemed no chance of her inheriting it. Her head was never turned by the personal prospect of grandeur—which is why she would prove so very good at her job. Elizabeth II’s lack of ego was to prove the paradoxical secret of her greatness.For more than thirty years acclaimed author and royal biographer Robert Lacey has been gathering material from members of the Queen’s inner circle—her friends, relatives, private secretaries, and prime ministers. Now, in The Queen, Lacey offers a life of the celebrated monarch, told in four parts that capture the distinctive flavor of passing eras, and reveal how Elizabeth II adapted—or, on occasions, regally declined to adapt—to changing times.A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty
Par Janelle Barlow. 2023
The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the…
value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience-something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic. Handling complaints doesn't have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business.Service Included: Four-Star Secrets of an Eavesdropping Waiter
Par Phoebe Damrosch. 2007
A head server at a renowned NYC restaurant dishes out stories and trade secrets from the world of fine dining…
in this behind-the-scenes memoir.While recent college grad Phoebe Damrosch was figuring out what to do with her life, she supported herself by working as a waiter. Before long she was a captain at the legendary four-star restaurant Per Se, the culinary creation of master chef Thomas Keller.Service Included is the story of her experiences there: her obsession with food, her love affair with a sommelier, and her observations of the highly competitive and frenetic world of fine dining. Along the way, she provides insider dining tips, such as: Never ask your waiter what else he or she does.Never send something back after eating most of it.Never make gagging noises when hearing the specials—someone else at the table might like to order one.