Great on the job: what to say, how to say it : the secrets of getting ahead
Affaires et économie, Carrières et recherche d'emploi
Audio avec voix humaine
Résumé
Communications consultant Glickman shows how to manage common workplace situations, from greeting and prioritizing to asking for help and managing a crisis, in easy-to-master ways. She describes four emotions that underscore "winning" communications: generosity, initiative, forward momentum, and transparency. Each… chapter tackles a positive or negative event, outlines variations of it, introduces action steps for meeting it, and details responses for success. 2011.